Refund & Dispute Policy
Aussie Working Dogs
1. Marketplace Nature of the Website
Aussie Working Dogs is an online marketplace that connects breeders, handlers, and buyers of genuine livestock working dogs.
We do not breed, sell, own, inspect, or physically handle any dogs listed on the platform. Transactions occur directly between buyers and vendors. Aussie working dogs takes no responsibility or liability.
As such, refunds are not available through the website or business. This is a private matter between vendor and seller.
2. Listing Fees & Service Fees
All listing fees, promotional upgrades (e.g. featured listings), and service fees are:
- Non-refundable once a listing has been published.
- Non-refundable if a listing is removed due to policy breach.
- Non-refundable where incorrect information was provided by the vendor.
Refund requests may only be considered where:
- A clear technical error occurred on our platform, and
- Evidence of the issue is provided.
Refund decisions are made at the sole discretion of Aussie Working Dogs management.
3. Buyer & Vendor Transactions
Aussie Working Dogs is not responsible for:
- The condition, health, transport, receival of goods, training level, or suitability of anything including dogs listed.
- Misrepresentations made by vendors.
- Private agreements made between buyers and vendors.
- Transport arrangements or associated risks.
Any disputes relating to a dog sale must be resolved directly between the buyer and vendor.
We may assist in mediation at our discretion, but we are not obligated to provide compensation or financial reimbursement.
4. Grounds for Refund Consideration
Refunds may only be considered where:
- There is clear evidence of a system error caused by the website.
- A duplicate charge occurred.
- A payment processing error occurred.
All refund requests must include:
- Proof of payment
- Relevant screenshots or documentation
- A clear explanation of the issue
Refunds will not be granted based on dissatisfaction, change of mind, or failed private negotiations.
5. Breach of Law or Policy
No refund will be issued under any circumstances to users or vendors who:
- Breach Australian laws.
- Breach state or federal animal welfare legislation.
- Provide false, misleading, or fraudulent information.
- Fail to comply with biosecurity or identification requirements.
- Breach the website’s Terms of Use or Listing Policies.
- Engage in harassment, abuse, or unethical conduct.
Accounts found to be in breach may be suspended or permanently removed without refund.
6. Compliance With Australian Law
Nothing in this policy excludes rights that cannot be excluded under the Australian Consumer Law (ACL).
Where required by law, remedies will be provided in accordance with the ACL.
7. Timeframe for Requests
All refund requests must be submitted within 14 days of the transaction date.
Requests submitted after this period may not be considered.
8. Contact
For refund or dispute enquiries, please contact:
Email: [insert contact email]
Please include your full name, listing reference (if applicable), and proof of payment.
Need help?
Contact us at {email} for questions related to refunds and returns.